Customer Service Team Leader – FMCG
Lobo Management Services
Job description
About the role
We are hiring for a leading FMCG company to lead the day‑to‑day customer service function, ensuring efficient order processing, delivery coordination, and exceptional customer satisfaction for over 500 customers.
Key responsibilities
- Lead and motivate a team to deliver best‑in‑class customer service across all client touchpoints.
- Conduct new employee training, facilitate cross‑training, and support team coaching, performance reviews, and disciplinary matters.
- Provide operational assistance, ensure accurate and timely communication, and deliver performance feedback.
- Maintain strong collaboration with sales, logistics, and finance to ensure smooth customer operations.
Required profile
- Proven experience in customer service or order management within FMCG distribution or 3PL logistics.
- Strong leadership, analytical, and problem‑solving abilities.
- Excellent communication and interpersonal skills.
Required skills
- Experience with ERP/CRM systems.
- Familiarity with performance management tools.
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Published 2 hours ago
Expires 1 month from now
4 views · 0 interested
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Lobo Management Services