Customer Success Manager (Sales, Renewal)

About the role

ACI Worldwide is looking for a Customer Success Manager based in Dubai to help customers quickly realize value, drive adoption and retention, and embed Customer Success as a trusted part of the experience.

Key responsibilities

• Establish and deliver a scalable Customer Success approach across new and existing accounts.
• Support onboarding, early engagement and ensure customers achieve initial value quickly.
• Proactively engage customers to understand goals, guide adoption and strengthen relationships.
• Identify risks early, improve account health, retention and satisfaction.
• Use account insights to identify growth opportunities and lead or partner on commercial conversations.
• Collaborate with Sales and internal teams for smooth handovers and a seamless customer experience.

Required profile

• 5+ years of experience in customer‑facing roles.
• Strong business and negotiation skills.
• Proven experience with account planning, review processes and relationship management.
• Experience with recurring‑revenue business models and software license agreements.

Required skills

• Deep knowledge of the payments industry and financial intermediaries.
• Experience managing accounts in a high‑growth, sales‑driven environment.

What we offer

• Opportunities for growth and career development.
• Competitive compensation and benefits package.
• Innovative and collaborative work environment.