Digital Support Lead
Q Mobility · Abou Dabi
Job description
About the role
Q Mobility is looking for a Digital Support Lead to head the L3 support team responsible for incident resolution of the Darb app and its backend services.
Key responsibilities
- Lead and manage a team of support specialists and developers.
- Own L3 incidents end‑to‑end across Darb, UPMS, CRM, Mpark and legacy systems, ensuring root‑cause analysis and closure within SLA.
- Coordinate with app, database, development, infrastructure and vendor teams to resolve incidents and prevent recurrence.
- Report on SLA performance, recurring issues and escalation trends.
Required profile
- 10+ years of experience in IT operations, production support or incident/problem management.
- Hands‑on ownership of live production issues, including P1‑P3 ticket handling, RCA and post‑incident reviews.
Required skills
- Strong backend diagnosis across APIs, databases, message queues and logs.
- Experience with Jira Service Management (or similar) and monitoring tools such as Splunk, ELK or Grafana.
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Abou Dabi
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