Director, Wellness Operations - Fairmont & Raffles

About the role

Fairmont Hotels & Resorts is hiring a Director, Wellness Operations based in Dubai. The role supports the operational performance, development and delivery of wellness across Raffles and Fairmont hotels, ensuring each property brings the brand's wellness vision to life through strong, commercially sustainable operations and elevated guest experiences. It covers existing hotels as well as pre-openings, renovations and repositioning projects.

Key responsibilities

• Support the operational performance and development of spa, fitness and wellness across the portfolio
• Ensure wellness visions, standards and guest experiences are implemented across the portfolio
• Review commercial and operational performance, including revenue, productivity, payroll, utilisation, retail and other wellness KPIs
• Support pre-openings from planning through launch, covering operating models, staffing, training, menus, systems, equipment, standards and guest journey
• Support renovations and repositioning so wellness concepts are practical, sustainable and aligned with brand vision
• Conduct operational reviews and property visits, recommending actions and following up with hotel teams
• Develop treatment menus, wellness programmes, fitness experiences, retail strategies and operational initiatives
• Help set staffing structures, productivity expectations and operating routines, and support recruitment and onboarding of spa and wellness leaders
• Implement brand standards, SOPs, training tools and quality frameworks, and share best practices and commercial opportunities
• Work with regional operations, hotel leadership, Design & Technical Services and pre-opening teams, and evaluate wellness products, partners, technologies and equipment

Required profile

• Senior experience in luxury hotel spa and wellness operations preferred
• Experience supporting multiple hotels, pre-openings or renovation projects preferred
• Strong commercial understanding of spa and wellness performance
• Experience implementing operational standards, training and service concepts
• Degree or relevant professional qualification preferred
• International luxury hospitality experience desirable