Duty Manager – Guest Services

About the role

The Duty Manager is responsible for overseeing all front‑desk operations, ensuring smooth guest check‑ins, accurate billing, and high‑quality service throughout the shift. This role acts as the primary point of contact for guests and staff, maintaining safety standards and supporting team performance.

Key responsibilities

• Process guest check‑ins, verify identity, payment method, assign rooms and issue keys.
• Enter and manage Marriott Rewards information and ensure correct rate codes.
• Prepare and review daily cashier, closing reports and contingency lists.
• Handle all payment types, vouchers, paid‑outs, and balance receipts at shift start and end.
• Notify loss prevention of any theft reports and follow accounting procedures.
• Assist management with training, coaching and performance evaluations.
• Maintain safety certifications, report accidents and uphold company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• Minimum 12 months of related guest‑service experience.
• At least 1 year of supervisory experience.
• Ability to stand, walk and lift objects up to 10 lb.

Required skills

• Guest check‑ins
• Cashier and closing reports
• Marriott Rewards system
• POS systems
• Payment processing