Ecommerce & Transport Manager

About the role

The Ecommerce & Transport Manager leads Hellmann's ecommerce warehouses in the UAE and oversees transport and last‑mile operations. You will be the main point of contact for internal teams and customers, ensuring smooth operations, KPI fulfillment and compliance with HSE standards.

Key responsibilities

• Implement and enhance the operating model for ecommerce warehousing, covering inbound, put‑away, picking, packing, dispatch and returns.
• Manage domestic transport, GCC road freight and last‑mile delivery, including routing, carrier selection and SLA monitoring.
• Develop and maintain customer relationships, conduct business reviews, identify upsell opportunities and handle escalations.
• Support business development with RFQs, tenders, solution design, costing and onboarding.
• Lead and develop the team, set objectives, conduct performance reviews and ensure training compliance.

Required profile

• 7+ years in contract logistics, 3PL or ecommerce fulfilment with at least 3 years managing operations and teams.
• Hands‑on experience in both ecommerce fulfilment and transport/last‑mile operations.
• Proven track record managing large‑scale multi‑client warehouses and carrier contracts.
• Bachelor's degree in supply chain, logistics, business or equivalent; professional certifications (CILT, CSCP, Lean/Six Sigma) preferred.

Required skills

• Working knowledge of Warehouse Management Systems (WMS).
• Integration experience with ecommerce platforms such as Shopify, WooCommerce, Amazon and eBay.
• Familiarity with warehouse automation and robotics technologies.
• Understanding of UAE logistics regulations, free‑zone customs and road transport rules.