Executive Manager - Financial Crime Operations

About the role

ADCB is looking for an Executive Manager to lead its Financial Crime Operations within the Group Business Services (GBS) unit. The role covers payment sanctions screening, card fraud monitoring and investigations, and ensures alerts are investigated, escalated and closed within service requirements while keeping accurate, audit-ready records.

Key responsibilities

• Manage end-to-end financial crime operations, including payment sanctions screening, portfolio screening for sanctions, politically exposed persons and adverse media, and card fraud alert monitoring and desktop investigations.
• Monitor operational performance, capacity, quality and case management, and maintain accurate documentation and audit-ready records.
• Manage and strengthen operational controls across sanctions screening and card fraud operations, and escalate control weaknesses.
• Monitor key risk and performance indicators, control effectiveness and emerging risk themes, and coordinate corrective actions with Group Compliance, Fraud Risk Management and Operational Risk.
• Oversee complex, high-risk cases (potential sanctions exposure, high-risk customers, unusual or cross-border transactions, suspected card fraud) and review significant or ambiguous cases with stakeholders.
• Assess and test proposed rule, parameter and screening-control changes, and manage operational improvements through system enhancements, workflow optimisation, automation and analytics with Technology Services and vendors.
• Oversee UAT, system upgrades and rule or model tuning, and ensure operations comply with regulatory requirements, card scheme obligations and bank policies.
• Support regulatory reviews, internal audits and compliance testing, and maintain relationships with Group Compliance, Sanctions Advisory, Fraud Risk Management, Operational Risk, Technology Services, Operations and business units.

Required profile

• At least 8 years of experience in banking operations, including financial crime operations, sanctions screening or fraud management and leading operational teams.
• Bachelor's degree in business administration, finance, accounting or a related discipline.

Required skills

• Financial crime operations management, sanctions screening and alert management, card fraud monitoring and investigation.
• Financial crime risk and control management, complex case management and escalation.
• Fraud monitoring rule effectiveness, screening control effectiveness and operational risk management.
• Data analysis, screening and fraud monitoring systems, process improvement and automation, UAT, regulatory and audit management, stakeholder management, people leadership and development.

What we offer

• Medical insurance, group life and personal accident insurance, paid leave and leave airfare, loan and finance facility preferential rates, staff discounts and children's education assistance (for certain job levels).
• Flexible working arrangements, subject to eligibility and job requirements.
• Learning opportunities including instructor-led courses, an e-learning catalog, on-the-job training and professional development programs.