Freelance Field Support Specialist – On-site IT Assistance

About the role

We are seeking a reliable Freelance Field Support Specialist to deliver on‑site IT assistance for our Jebel Ali Free Zone operations. The role covers back‑fill support and dispatch activities when full‑time engineers are unavailable, ensuring business continuity for end‑users and VIPs.

Key responsibilities

• Provide on‑site support for desktops, laptops, peripherals and AV equipment.
• Install, configure and maintain hardware and software according to organisational standards.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot hardware and software issues, including break‑fix and compliance/security software.
• Coordinate with OEMs and vendors for repairs, replacements and escalations.
• Manage IT inventory, asset tracking and documentation.
• Create system images for laptops and desktops.
• Set up and troubleshoot printers and network printers.
• Assist with conference‑room and meeting‑room technology setups.
• Deliver high‑touch VIP/end‑user support and adhere to SLAs.
• Support Office 365 issues and general user account problems.
• Provide support for macOS devices alongside Windows systems.
• Document incidents, resolutions and contribute to knowledge‑base articles.
• Participate in after‑hours activities, events and recurring meetings as required.

Required profile

• Strong knowledge of desktop/laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking knowledge (DHCP, DNS, LAN connectivity).
• Experience in printer and network‑printer setup and troubleshooting.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Windows operating system support
• macOS support
• Office 365 administration
• System imaging tools
• Hardware diagnostics and repair
• Network fundamentals (DHCP, DNS, LAN)
• Printer configuration and troubleshooting
• Asset tracking and inventory management