Front Desk & Member Experience

About the role

HIVE, a new business centre on the 14th floor of i-Rise Tower in Barsha Heights, is hiring a front desk and member experience staff member. It is a hospitality job in a business setting: you welcome members and guests, run the front desk, support sales with tours, take payments and make sure every room, service and request is handled like a good hotel. The senior role also covers for the manager, prepares proposals and focuses on client work; the junior role focuses on phones and general admin. You work in HIVE's own app and CRM, so everything is recorded and paperless.

Key responsibilities

• Welcome members and guests by name, register visitors in the app, issue passes and keep the reception, lobby and lounge tidy.
• Answer calls, WhatsApp and e-mails promptly, log enquiries in the CRM and follow up leads.
• Take and confirm bookings for meeting rooms, podcast studio and Zoom cabinets, prepare rooms, send quotes and check no-shows and late cancellations.
• Show offices to walk-ins and booked visitors, send offers after tours and register broker referrals.
• Guide new members through online onboarding (KYC, signing, payment), hand over offices and explain house rules.
• Handle mail, team changes, member requests and complaints, and politely remind members of house rules.
• Take payments by card and cash, run the daily cash-up, help prepare monthly statements and follow up unpaid invoices.
• Raise facilities tickets, coordinate cleaning and pest control, walk the floor regularly and keep printers stocked.
• Confirm move-outs, do handbacks with photos and collect cards and keys.
• Open and close the front desk, follow the emergency plan and never give access to unauthorised people.
• Deliver team time, help run events and cover the café counter when needed.

Required profile

• Experience in admin, customer service and client care; where it was gained does not matter.
• Warm, calm and well presented, able to solve problems with a smile.
• Fluent spoken and written English; Arabic is a strong advantage.
• Confident with software such as bookings, invoices and a CRM, quick to learn new tools.
• Enjoys showing a space and talking about prices, likes people and a tidy floor.
• Based in the UAE and able to start within four weeks.