Front Office Coordinator

About the role

The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting smooth and efficient day‑to‑day operations of the front desk, including administrative and financial tasks such as billing, invoicing and payment processing.

Key responsibilities

• Coordinate and manage billing processes, including preparation and reconciliation of invoices.
• Assist in tracking payments, processing transactions and resolving billing discrepancies.
• Support night audits and reconciliation of group billings, meal allocations and checks.
• Maintain accurate financial and client records in line with company policies.
• Provide front desk support: greet visitors, answer phones and manage appointments.
• Liaise with internal departments to ensure seamless front office operations.
• Support financial reporting and assist with audits or financial reviews as needed.

Required profile

• Proven experience in a front‑desk or accounting role, preferably within a luxury resort or hotel.
• Strong understanding of billing, invoicing and general financial procedures.
• Excellent communication and interpersonal skills with a focus on delivering exceptional guest service.
• High attention to detail, accuracy and strong organizational abilities.
• Ability to multitask, prioritize responsibilities and work efficiently under pressure.
• Professional appearance and demeanor with a customer‑first mindset.
• Flexibility to work varied shifts, including weekends and holidays.

Required skills

• Proficiency with front‑office software systems (e.g., PMS, POS).
• Proficiency in Microsoft Office applications.

What we offer

• Competitive salary.
• Duty meals provided (breakfast, lunch, dinner, midnight meal + coffee breaks).
• Vacation tickets and other hotel‑provided benefits.
• Medical insurance.