Front Office Manager – Luxury Hotel

About the role

We are looking for a Front Office Manager to lead the front‑office team at a 5‑star luxury hotel in Dubai. The role ensures that every guest receives a warm welcome, personalized service and a seamless stay while maintaining the highest standards of hospitality.

Key responsibilities

• Oversee all Front Office areas – Reception, CID, Bell Desk, Concierge and Guest Relations.
• Ensure hotel standards, procedures and stock levels are consistently applied and approved requisitions are managed.
• Guarantee guest privacy, confidentiality and a high level of personal service throughout their stay.
• Represent management when handling guest complaints or supporting team members with complex issues.
• Resolve guest complaints professionally, record outcomes and report all feedback to management.

Required profile

• 2‑5 years of experience in front‑office or room‑division management.
• Diploma or degree in hospitality, vocational training or Room Division.
• Fluent English; French or Arabic is a plus.
• Strong focus on guest needs, calm and courteous demeanor.
• Highly responsible, reliable and excellent written and verbal communication.
• Strong interpersonal and problem‑solving abilities.

Required skills