Front Office Receptionist – Russian Speaker

About the role

The Front Office Receptionist is the first and last point of contact for guests, ensuring a welcoming and seamless arrival and departure experience. This role requires fluency in Russian to serve our international clientele and a commitment to delivering professional, courteous service.

Key responsibilities

• Manage check‑in and check‑out procedures, including room assignments and payment processing.
• Handle cash, credit‑card transactions, and maintain accurate financial records.
• Respond to guest inquiries, resolve complaints, and coordinate with other hotel departments.
• Answer telephone calls, process reservations, and support overall front‑desk operations.

Required profile

• High school diploma or equivalent.
• Previous experience in front office, reception, cashiering, or hospitality preferred.
• Fluent in Russian and English, with strong verbal and written communication skills.
• Ability to work flexible shifts, including weekends, holidays, and overnight schedules.

Required skills

• Proficiency in check‑in/check‑out procedures and cash handling.
• Knowledge of Property Management Systems (PMS).
• Strong attention to detail and accuracy in financial transactions.
• Excellent customer service and guest relations abilities.