General Manager – Operations & Performance

About the role

The organization is seeking a highly driven General Manager – Operations & Performance to lead and scale its logistics and industrial services business in Dubai. Reporting to the Managing Director, the GMO will translate strategic direction into operational execution, ensuring profitability, service excellence and a people‑first culture.

Key responsibilities

• Lead day‑to‑day operations across all business functions, ensuring seamless execution.
• Build an inclusive, performance‑driven culture that empowers teams and enhances productivity.
• Translate strategic vision into actionable annual and quarterly operational plans.
• Implement company‑wide goal setting, performance management and operational frameworks.
• Drive organic growth through top‑tier service delivery, customer retention and value creation.
• Ensure profitability through cost discipline, margin improvement and effective resource allocation.
• Identify operational gaps, introduce efficiencies and implement continuous improvement measures.
• Partner with the MD on pricing strategies, contract performance and commercial initiatives.
• Manage departmental budgets, cost‑to‑revenue ratios and financial performance.
• Develop, mentor and hold department leaders accountable for operational outcomes.
• Ensure compliance with safety, quality, regulatory and industry standards.
• Champion digitalisation, automation and process optimisation.
• Collaborate with HR on hiring, onboarding, performance development and talent retention.
• Build strong relationships with key customers, partners and stakeholders.

Required profile

• 10–15 years of senior operational and commercial leadership experience, preferably in logistics, supply chain or industrial sectors.
• Demonstrated success managing a business with full P&L accountability.
• Strong knowledge of pricing, contract performance and margin optimisation.
• Bachelor’s degree in Engineering, Operations Management or a related field.

Required skills