Global Key Account Manager - Corporate & MICE

About the role

Accor is looking for a Global Key Account Manager in Dubai to drive strategic global revenue growth across a portfolio of high-value multinational Corporate and MICE accounts. The role acts as the global integrator, translating Accor's commercial priorities into clear, measurable actions across hotels, regions and global stakeholders, and shaping account strategy, commercial discipline and multi-market execution.

Key responsibilities

• Own the global strategy, performance and growth of assigned multinational Corporate and MICE accounts, develop account plans with revenue targets, share-shift priorities and market penetration strategies, and influence regional teams through insights and forecasts.
• Lead the global RFI/RFP cycle end-to-end, align pricing, distribution, sustainability and loyalty frameworks, shape bid strategy with regions, govern submissions and deliver post-RFP analytics on win/loss drivers and pricing gaps.
• Drive global MICE strategy, including RFP consolidation, lead management and contracting, and build relationships with global agencies and event owners to secure group blocks and repeat event pipelines.
• Translate global strategy into action across MEA/APAC, Europe and the Americas, lead Global Business Reviews (QBRs), and guide hotels on rates, availability, contracting, loyalty delivery and service standards.
• Deliver data-driven performance updates to senior leadership, prepare executive summaries and strategic briefs, and coordinate cross-regional alignment.
• Modernise Corporate and MICE engagement through tools, data and digital workflows, support loyalty and direct booking initiatives, and champion client-aligned sustainability and ESG programmes.

Required profile

• 5-10 years of commercial experience in hospitality, travel or related industries, with a strong understanding of hotel operations, sales, marketing and distribution.
• Proven experience managing multinational corporate portfolios across hospitality, MICE, airlines or travel procurement, and growing complex global accounts.
• Experience building multi-year global account strategies and driving disciplined regional execution.

Required skills

• Deep knowledge of global RFI/RFP processes, LRA and dynamic pricing, distribution, MICE contracting and TMC/agency workflows.
• Strong influencing skills across regions, brands and senior client stakeholders.