Guest Relations Agent
EMEA · Abu Dhabi
Job description
About the role
Join the Hilton Abu Dhabi Yas Island team to deliver exceptional hospitality by welcoming guests, ensuring smooth check‑in and check‑out, and creating memorable experiences.
Key responsibilities
- Greet guests, complete check‑in, assign rooms, issue keys and provide welcome materials.
- Process check‑out, verify charges, handle payments and issue receipts using the POS system.
- Provide detailed information on hotel offerings, rates, promotions and local attractions.
- Promote hotel amenities and up‑sell services to maximize revenue.
- Respond to guest requests, resolve concerns promptly and manage communications.
Required profile
- Passion for hospitality and delivering warm guest experiences.
- Integrity, leadership, teamwork, ownership and a sense of urgency.
Required skills
- Proficiency with point‑of‑sale and reservation systems.
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Published 1 hour ago
Expires 1 month from now
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EMEA
Abu Dhabi