Guest Service Agent – Luxury Hotel

Minor Hotels · Dubai

New

Junior 🇬🇧 English

Ms Office Property Management Systems (PMS)

Job description

About the role

Join Anantara Downtown Dubai, a luxury hotel brand rooted in Thai hospitality, as a Guest Service Agent. You will be the first point of contact for guests, ensuring their stay is seamless and memorable. This full‑time role combines front‑desk operations with personalized guest care. You will collaborate with housekeeping and concierge teams to deliver a cohesive guest experience.

Key responsibilities

Take reservations and manage booking inquiries.
Greet, register, and check‑in guests efficiently.
Provide outstanding service throughout the guest’s stay.
Settle guest accounts and process payments at checkout.
Respond promptly to guest requests, comments, and issues.

Required profile

Strong focus on customer service.
Prior experience in hotel front‑office operations (preferred).
Excellent communication skills with fluency in English.
Ability to work shifts, weekends, and public holidays.
Professional and courteous demeanor.

Required skills

Proficiency with Microsoft Office applications.
Experience using a Property Management System (PMS) (preferred).

Questions fréquentes

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Published 1 day ago

Expires 1 month from now

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Minor Hotels

Dubai

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