Handover Specialist - BYD Electric Vehicles

About the role

As a Handover Specialist at Al-Futtaim Automotive (BYD) in Abu Dhabi, you will deliver an educational, immersive and exciting experience for every customer taking delivery of a new vehicle. You will prepare each customer for ownership, configure the vehicle to their needs, explain its features and answer questions about BYD, electric mobility and the ownership journey. The role reports to the Sales Manager and works closely with showroom, sales and operational colleagues.

Key responsibilities

• Manage customer expectations and coordinate a smooth, timely vehicle handover.
• Align the customer journey with vehicle preparation and delivery milestones.
• Prepare vehicles in accordance with BYD standards before handover.
• Deliver personalized vehicle demonstrations and explain key features, technology and electric-mobility considerations.
• Welcome showroom visitors, record the reason for their visit and connect them with the appropriate team member.
• Provide excellent customer experience in line with company policies and procedures.
• Understand customer requirements, respond promptly and follow up enquiries responsibly.
• Maintain current knowledge of BYD products, procedures, industry developments and relevant personnel.
• Support the sales team with test drives when required.

Required profile

• 2 years of automotive retail experience in a customer-facing role.
• Bachelor's degree.
• Fluent English; Arabic is desirable.
• A valid UAE driving licence.

Required skills

• Strong customer service, presentation, negotiation and influencing skills.