Service Advisor - Body & Paint (UAE National)

About the role

The Service Advisor works in the Body & Paint division of Al-Futtaim Automotive's auto centre in Abu Dhabi. The role ensures a professional customer journey, enhances customer retention and contributes to company profitability, while adhering to AF standards and maintaining quality service delivery.

Key responsibilities

• Customer service: implement AF standard processes and values, ensure quality is maintained at all times, and comply with health and safety requirements while protecting the environment.
• Sales and profitability: increase profitability through sales and upselling of incremental product and service packages.
• Workplace efficiency: implement 5S at work and follow the business SOPs.
• Continuous learning: upgrade knowledge of new technology, work procedures, time standards and technical know-how.

Required profile

• Diploma or degree in Mechanical or Automobile Engineering or a related field.
• 3-6 years of experience as a Body & Paint Service Advisor in a reputable workshop.
• Knowledge of body parts and general mechanical components used in Body & Paint repairs.

Required skills

• Strong customer service and communication skills.
• Ability to upsell and drive profitability.
• Proficiency in implementing 5S and understanding of health and safety regulations.