Head of Customer Experience
Foreground LLC · Dubai
Job description
About the role
Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end‑to‑end user journey across digital platforms. The company is scaling rapidly and needs a leader to design seamless interactions, enhance service models and embed a data‑driven approach to CX improvement.
Key responsibilities
- Design seamless customer interactions across digital platforms.
- Enhance service models and embed data‑driven CX improvement.
- Lead journey mapping, service design and continuous improvement initiatives.
Required profile
- Strong digital experience in FinTech, e‑commerce or technology‑led industries.
- Proficient in journey mapping, service design, customer analytics and continuous improvement.
- Strong collaboration skills and a user‑centric mindset.
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Published 53 minutes ago
Expires 1 month from now
4 views · 0 interested
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Foreground LLC
Dubai