Hostess – Guest Reception and Seating

About the role

The Hostess creates a warm first impression for guests by greeting, seating, and managing reservations in a busy restaurant environment. This role is essential for smooth service flow and guest satisfaction.

Key responsibilities

• Welcome guests warmly and escort them to their assigned tables.
• Manage restaurant reservations, cancellations, table assignments and special requests.
• Maintain accurate knowledge of restaurant layouts, operating hours, menus, promotions and hotel services.
• Answer telephone enquiries professionally and according to service standards.
• Monitor guest flow, organize waiting lists during busy periods and anticipate guest needs.
• Conduct table visits and coordinate with the team to ensure guest satisfaction.
• Maintain a clean, organized hostess desk and dining area.
• Support menu preparation, cashiering procedures and overall restaurant operations when required.

Required profile

• Minimum 1 year experience as a Hostess or in a similar food‑and‑beverage role.
• Good verbal communication skills in English; additional languages (Arabic, Russian) are an advantage.
• Strong guest service and interpersonal skills with a pleasant, professional appearance.
• Ability to work rotating shifts, weekends and public holidays.
• Commitment to hygiene, food safety and health‑and‑safety procedures.