Host/Hostess – Front‑of‑House Guest Welcoming

About the role

The Host/Hostess is the first point of contact for guests, responsible for creating a warm and polished first impression in line with the venue’s standards. This full‑time role combines guest interaction, reservation management, and coordination with the service team to ensure a smooth arrival experience.

Key responsibilities

• Welcome guests warmly on arrival and acknowledge departing guests courteously, maintaining a professional demeanor during busy periods.
• Manage reservations, walk‑ins, and waitlists across approved booking channels, supporting table allocation and providing accurate wait‑time guidance.
• Escort guests to their tables, present menus when required, and communicate guest preferences or special occasions to the floor team.
• Answer phone calls and basic enquiries courteously, and promptly escalate any complaints or operational issues to the manager on duty.
• Maintain the host stand, entrance, and waiting area in a clean, organized, and guest‑ready condition throughout service.

Required profile

• 1–3 years of experience in a host/hostess, reception, or front‑of‑house role within hospitality, restaurant, café, or hotel environments.
• Strong communication and interpersonal skills with a warm, confident guest‑facing manner.
• Ability to stay calm, organized, and professional under pressure during busy service periods.
• Fluent in English; additional languages are a plus.