Hotel Receptionist

About the role

We are looking for a friendly and professional Receptionist to join our Accor‑affiliated hotel. You will be the first point of contact for guests, ensuring smooth check‑in and check‑out processes while delivering exceptional service.

Key responsibilities

• Register and process guest arrivals, update information in the system, and issue room key cards.
• Handle guest check‑outs, cashiering duties, foreign exchange transactions, and night‑audit settlements.
• Manage walk‑in and phone reservations when the reservation desk is closed.
• Respond promptly to guest requests, resolve complaints, and coordinate with relevant departments.
• Maintain front‑office cleanliness, monitor safe deposit boxes, and follow hotel accident‑prevention policies.
• Prepare daily arrival reports, room allocations, and special requests.
• Communicate shift hand‑over information and log daily activities.

Required profile

• University degree in Hotel Management or related field.
• Minimum 1 year experience in a similar role within a 4‑5 star hotel.

Required skills

• Cashiering and foreign exchange handling.
• Night‑audit procedures.
• Reservation system operation.
• Guest key‑card issuance and safe‑deposit box management.
• Knowledge of hotel rate codes, packages, segmentation, and discounts.

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Access to learning programs through Accor Academies.
• Opportunities for development and career advancement within a global hospitality group.