Housekeeping Coordinator

About the role

Mövenpick Resort Al Marjan Island, a 5-star resort in Ras Al Khaimah with 418 rooms and suites, is looking for a highly organised and detail-oriented Housekeeping Coordinator to support the daily operations of the Housekeeping Department. The role acts as the main link between Housekeeping, Front Office, Engineering and other departments.

Key responsibilities

• Coordinate daily housekeeping activities and keep accurate records of room status, maintenance requests, lost and found items and guest requests.
• Monitor and update room status in the property management system to ensure timely room availability.
• Answer telephone calls, respond to inquiries and handle guest requests promptly and professionally.
• Prepare daily reports, attendance records, schedules and other administrative documentation.
• Track cleaning supplies, linens and departmental inventory, reporting shortages as required.
• Coordinate work orders and follow up on maintenance issues.
• Maintain filing systems and confidential employee and departmental records.
• Assist with onboarding, training coordination and administrative support for Housekeeping team members.
• Ensure compliance with hotel policies, hygiene standards and health and safety regulations.
• Support departmental projects and perform other duties assigned by the Executive Housekeeper.
• Prepare attendance records, duty schedules, leave records and overtime reports for payroll processing.

Required profile

• At least one year of experience in a Housekeeping Coordinator, Administrative or similar support role within a 5-star hotel, preferably a luxury resort in the UAE.
• Previous experience in Housekeeping, Administration or a similar role in a hotel environment.
• Good command of English; additional languages are a plus.
• Ability to work in a fast-paced environment and maintain attention to detail.

Required skills

• Proficiency in Microsoft Office applications.
• Experience with hotel property management systems is an advantage.
• Good communication and interpersonal skills.