HR Shared Services Supervisor

About the role

The HR Shared Services Supervisor oversees PRO, immigration, employee administration and recruitment activities across Concentrix UAE operations. The role ensures regulatory compliance, timely visa processing, efficient employee services, workforce readiness and seamless onboarding across all accounts. It is based in Dubai CommerCity.

Key responsibilities

• PRO and immigration: manage end-to-end visa applications, renewals, transfers, amendments and cancellations; coordinate employment permits, medical fitness tests, Emirates ID and residency formalities; liaise with Free Zone Authorities, ICP, GDRFA, MOHRE and other authorities; maintain visa expiry trackers and handle labour complaints and immigration queries
• HR administration and employee services: manage joining formalities, onboarding, personnel documentation and employee records; support transfers, exits and final documentation; coordinate with HR, Payroll, Finance and Operations
• Governance, reporting and compliance: ensure compliance with UAE labour laws, immigration regulations and Free Zone requirements; maintain centralised dashboards for visas, employee administration and recruitment; report daily, weekly and monthly on pending applications, renewals and service delivery; monitor SLAs and drive process improvements
• Talent acquisition: manage end-to-end recruitment for frontline, supervisory and professional positions across UAE accounts; coordinate hiring requirements and job requisitions with Operations; oversee sourcing, screening, interviews, offers and onboarding; track recruitment progress and improve effectiveness