ICT Manager - Coca-Cola Arena

About the role

The ICT Manager provides strategic leadership, planning and oversight of the Coca-Cola Arena ICT function, driving digital transformation, integrating systems and supporting enterprise-wide business applications. The role aligns technology strategy with organizational goals to optimize operations and enable innovation. It is open to UAE National applicants.

Key responsibilities

• Support the execution of ICT strategies and roadmaps, ensure compliance with legal, regulatory and governance requirements, and implement ICT governance, policies and operational controls.
• Manage digital transformation initiatives, keeping projects on time and within budget, and identify process improvements.
• Oversee reliable, secure ICT services, including incident management, service requests, infrastructure health, asset registers, user accounts, backups and cybersecurity incident response.
• Maintain and test business continuity and disaster recovery plans, and proactively maintain networks, servers, firewalls, Wi-Fi, telephony, POS, CCTV, storage and digital signage.
• Coordinate ICT support during live events and liaise with production, broadcast and touring teams.
• Ensure system integration, real-time data access and centralized analytics across event management, POS and ticketing, and uphold data governance and quality standards.
• Prepare monthly performance reports, manage budgets and recommend purchases and investments.
• Manage vendors and contractors through SLAs, KPIs and service reviews, and lead contract renewals.
• Lead the ICT team, mentor staff, run performance reviews and set clear KPIs.

Required profile

• Degree or certification in Information Technology or higher, or relevant system and network qualifications.
• Minimum 5-8 years in ICT operations, infrastructure management, enterprise systems support or technology project delivery, including at least 2 years in a supervisory or management capacity.
• Previous experience in the UAE, preferably in the events industry; previous experience in events is also listed.
• Fluent in English and Arabic.

Required skills

• Full Microsoft Office Suite.
• Strong technical proficiency across business systems, network and data communications, telephone and end-user computing.
• Experience working with moving timelines in a project start-up environment.
• Ability to work unsupervised, under pressure and with multicultural teams.