Implementation Project Manager

About the role

The Implementation Project Manager will lead end‑to‑end deployment of Revenue Cycle Management (RCM) systems across King’s College Hospital Dubai and its satellite sites. This senior role covers planning, execution, go‑live, and post‑launch hyper‑care, ensuring seamless integration with local regulatory frameworks.

Key responsibilities

• Plan, manage and deliver RCM implementation projects, controlling scope, timeline, budget, risks and governance.
• Oversee technical deployment including system setup, NABIDH integration, payer connectivity (e.g., Daman, AXA), data migration, testing and go‑live execution.
• Serve as primary liaison for internal teams, vendors, insurers and DHA, providing regular updates to senior leadership and facilitating workshops.
• Ensure compliance with DHA requirements, NABIDH onboarding, JCI standards and data protection regulations.
• Lead cross‑functional teams, manage resources, monitor project finances and performance.
• Drive user adoption through training, communication, change‑management activities and hyper‑care support.

Required profile

• Bachelor’s degree (mandatory) and PMP certification (mandatory); MBA or related certifications preferred.
• 7–10 years of healthcare IT project management experience, with strong RCM implementation background.
• Mandatory experience in Dubai’s healthcare environment, including DHA and NABIDH processes.

Required skills

• NABIDH integration
• Payer connectivity (e.g., Daman, AXA)
• HL7 standards
• Data migration
• Waterfall and Agile project methodologies
• Project management tools