Information Technology Support Engineer

About the role

The IT Support Engineer provides technical support and troubleshooting for Binghatti employees, ensuring IT systems and applications run smoothly and downtime is minimized.

Key responsibilities

• Deliver first and second line support for hardware, software and networking issues.
• Install, configure and maintain desktops, laptops, printers and other IT equipment.
• Monitor system performance, perform routine checks and proactively prevent issues.
• Manage user accounts, permissions and onboarding IT setups.
• Log and track incidents and service requests, ensuring SLA compliance.
• Maintain accurate documentation of issues, solutions and system configurations.
• Provide basic training and guidance to employees on IT usage and security protocols.
• Escalate complex problems to senior staff or vendors and collaborate with other IT teams.

Required profile

• Minimum 3 years of experience in a similar IT support role.
• Bachelor’s degree in IT Applications, Computer Science or related field.
• Strong problem‑solving abilities and excellent customer service skills.
• Ability to work in a fast‑paced, dynamic environment.

Required skills

• Proficient with Windows and macOS operating systems.
• Solid understanding of networking fundamentals.
• Experience with help‑desk ticketing systems.
• Ability to install, configure and maintain hardware and software.