Inside Sales Officer (UAE National)

About the role

We are seeking a driven Inside Sales Officer to join Etihad Airways’ commercial team in the UAE. The role focuses on generating early‑stage sales activity, qualifying leads and converting them into revenue‑producing B2B accounts.

Key responsibilities

• Prospect new business through outbound calls, emails and virtual channels.
• Qualify leads and turn them into sales opportunities and active accounts.
• Manage a portfolio of low‑touch B2B accounts, driving activation, engagement and upsell.
• Execute structured outreach campaigns sourced from events, referrals, dormant accounts and web enquiries.
• Meet KPIs such as lead response time, conversion ratios and revenue per account.
• Maintain accurate activity tracking and pipeline data in Salesforce CRM.
• Promote commercial offers, private fares and incentive campaigns.
• Identify market trends, customer objections and competitor activity and share insights.
• Reactivate dormant accounts with targeted propositions.
• Escalate high‑value opportunities to Field Sales and support onboarding of new accounts.

Required profile

• Bachelor’s degree in Business, Sales or a related field.
• Minimum 4 years of inside sales, B2B sales or customer‑service experience.
• Proven track record in lead generation, nurturing and conversion.
• Hands‑on experience with CRM systems, preferably Salesforce.
• Strong communication, negotiation and influencing abilities.
• Commercial awareness with the ability to spot revenue opportunities.

Required skills

• Salesforce CRM

What we offer

• Opportunity to work for the UAE’s national airline and contribute to its “Journey 2030” vision.
• Exposure to a global aviation network and a dynamic commercial environment.
• Career development and growth within a leading airline.