Insurance Assistant - Property Claims

About the role

Orient Takaful PJSC, a leading Takaful company in the UAE and a subsidiary of the Al-Futtaim Group, is hiring an Insurance Assistant for its Property Claims function. The role handles property claims end-to-end within the given authority, supports the Team Leader with monitoring, follow-ups and reporting, and works closely with policyholders, brokers, reinsurers, surveyors and loss adjusters.

Key responsibilities

• Register, process and monitor assigned property claims, reviewing policy coverage, terms, warranties, exclusions, loss adjuster reports and supporting documents, and keeping accurate system records.
• Maintain claim reserves and complete documentation.
• Assess coverage alongside liability and quantum.
• Prepare clear, reasoned claim notes recommending approval, settlement, declinature or further investigation, supported by policy provisions and evidence.
• Support the Team Leader with claim monitoring, follow-ups, reporting and workflow requirements.
• Coordinate with policyholders, brokers, reinsurers, surveyors and loss adjusters, giving timely status updates.
• Manage recovery, salvage and reinsurance requirements where applicable.
• Process and communicate approved settlements or declinatures within the prescribed turnaround time, keeping supporting records in the document management system.
• Comply with company policies, procedures, service standards and regulatory requirements.

Required profile

• Bachelor's degree or diploma in Insurance, Business Administration or a related field.
• 2-4 years of insurance experience, preferably in property claims.
• Knowledge of property insurance products and claims processes is essential.
• Strong communication and interpersonal skills, excellent attention to detail and organisational ability.
• Ability to work in a fast-paced environment and manage multiple priorities.

Required skills

• Proficiency in Microsoft Office, especially Excel and Word.
• Property insurance product knowledge and claims handling.