IPTV Operations Engineer

About the role

Emirates Integrated Telecommunications Company PJSC (the UAE's second licensed telecommunications operator, operating du and Virgin Mobile) is hiring an IPTV Operations Engineer. The role covers 24x7 availability, coordination with carrier partners on trouble tickets, IGW operations and maintenance, and handling customer complaints. Applicants must complete an AI-based chat interview after applying.

Key responsibilities

• Be available 24x7 and handle escalations as they arise
• Coordinate with carrier partners on trouble ticket resolution
• Generate audit, health and capacity reports
• Perform IGW tasks including testing with new partners, acceptance testing and new feature implementation
• Handle customer complaints and VIP care cases
• Make configuration changes in IGW core nodes (SOFTX3000, SBC)
• Resolve trouble tickets within SLA and maintain SBC and IGW
• Analyse call flows and telecom protocol traces

Required profile

• Bachelor's degree in Electrical & Electronics, Telecommunications or Computer Engineering, or equivalent
• More than 6 to 7 years of experience in mobile core networks (IP natting, SIP, SS7 signalling) and telecom technologies
• Team management and analytical abilities

Required skills

• SS7 ISUP, SIGTRAN, SIP, IP networks and international call setup call flow
• Core protocols H.248, SIP, SS7, SS7 over IP SIGTRAN, SIP/I/T and A-interface, with configuration and troubleshooting knowledge
• Report analysis, time and resource management
• Strong troubleshooting skills and customer service orientation