IT Support and Automation Specialist

About the role

LINKVIVA, an events and experience company founded in 2003, is looking for an IT Support and Automation Specialist. You will keep the workplace technology running across offices in Dubai, Abu Dhabi and KSA, warehouses and live project sites, supporting users, devices, accounts, networks and systems. The role reports to the Systems & Technology Manager and covers end-user support, Microsoft 365, device and access management, networks, telecoms and IT asset control, plus automation and AI.

Key responsibilities

• Provide end-user support for Windows and macOS, including setup, troubleshooting, software installation and peripherals
• Manage Apple and Windows devices through MDM (Apple Business Manager and Intune), keeping them patched, encrypted and protected
• Run secure onboarding, role changes and offboarding, including accounts, access and device recovery
• Administer Microsoft 365 (Exchange Online, SharePoint, users and security) and Google Workspace, and manage user access and permissions
• Maintain networks, Wi-Fi, firewalls, VPN, domains, DNS and connectivity, and manage ISPs, telecom providers, SIM cards and mobile plans
• Support meeting rooms and office technology, including AV, conferencing, printers and shared devices
• Look after telephony, storage and security systems, including Yeastar PBX, Synology NAS backups and CCTV
• Manage the IT asset lifecycle in the ERP system, track software licenses and subscriptions, and enforce security standards such as least privilege, encryption and patching
• Handle incidents and requests through defined service processes, escalate major issues, and provide on-site support at live events
• Automate manual processes with n8n or Power Automate, integrate Microsoft 365, the ERP and other platforms via APIs, and support approved AI tools
• Maintain SOPs, runbooks and documentation, and train colleagues on new tools

Required profile

• 3-6 years of experience across service desk and systems administration
• Bachelor's degree in IT, Computer Science or a related field (or equivalent experience)
• Fluent in spoken and written English
• Based in the UAE with full working rights
• Flexible for evenings, weekends, live events and travel to Abu Dhabi and KSA

Required skills

• Microsoft 365 (Exchange Online, Entra ID, SharePoint) and MDM (Apple Business Manager, Intune)
• Networking (Ubiquiti UniFi preferred), firewalls, VPN, DNS, NAS backups (Synology), IP CCTV and PBX/VoIP (Yeastar or similar)
• IT asset, license and vendor management, and cybersecurity basics
• Hands-on automation with n8n, Power Automate or similar, and APIs, webhooks and JSON
• Certifications such as MS-900, MD-102, SC-900, PL-900, CompTIA or ITIL are a plus

What we offer

• Competitive salary package
• UAE employment visa and medical insurance
• Annual leave in line with UAE labour law
• Growth in automation and AI, with support to build new skills