IT Support Engineer – UAE National

About the role

The IT Support Engineer provides day‑to‑day technical assistance to staff in Abu Dhabi, ensuring that hardware, software and network issues are resolved quickly to keep business operations running smoothly.

Key responsibilities

• Serve as the first point of contact (Tier 1/2) for support requests via helpdesk, phone or in person.
• Install, configure and maintain desktops, laptops, printers, mobile devices and other peripherals.
• Set up and manage user accounts, email and access permissions in line with IT policies.
• Troubleshoot hardware, software, OS and network connectivity issues, escalating complex cases when needed.
• Support video‑conferencing systems, meeting‑room AV equipment and collaboration tools.
• Maintain an accurate IT asset inventory and assist with onboarding/off‑boarding processes.
• Perform routine maintenance such as software updates, antivirus checks and backup verification.
• Enforce IT security policies and contribute to an internal knowledge base.

Required profile

• Diploma or Bachelor’s degree in IT, Computer Science or related field.
• 1‑4 years of experience in an IT support or helpdesk role.
• Fluency in English; Arabic is an advantage.
• Valid UAE work authorization.

Required skills

• Windows and macOS operating systems.
• Microsoft 365 and Active Directory user administration.
• Basic networking (LAN, Wi‑Fi, VPN troubleshooting).
• Experience with ticketing platforms such as ServiceNow or Freshservice.
• Knowledge of cybersecurity best practices.
• CompTIA A+ or Network+ certification (preferred).