IT Support Specialist - Emirati
Mediclinic · Mediclinic Corporate Office Du
Job description
About the role
Provide first‑line support via the MCME ICT service desk or onsite at business units to resolve ICT technical problems.
Key responsibilities
- Identify and classify requests using diagnostic techniques and pertinent questions (Cherwell).
- Determine the best solution based on the issue and details provided by customers.
- Escalate unresolved issues to the next level of support promptly to minimise business impact.
- Maintain service records and resolutions in the IT Service Management tool.
Required profile
- Bachelor’s degree in Computer Science or an ICT‑equivalent field.
- At least 1 year of experience in an ICT support service environment.
- ITIL v3 Foundations certification is an advantage.
Required skills
- Hardware troubleshooting.
- Software troubleshooting.
- Use of an IT service management tool (Cherwell).
- ITIL‑based incident, change, problem and request management.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 day ago
Expires 1 month from now
11 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Mediclinic
Mediclinic Corporate Office Du
Related job offers
-
IT Infrastructure, Cloud and Cybersecurity Manager
NAFFCO Dubai -
Business Analyst – Dubai
InfoSpeed Inc. Dubai -
IT Support Engineer – Dubai
MRV Tech Computer Dubai -
Senior ERP Programme Manager
Michael Page International (UAE) Limited Dubai -
AI Architect – Enterprise Agentic AI for Banking
TEN-XER Doubaï