IT Support Technician (UAE National)

About the role

The IT Support Technician will ensure the smooth operation of Help AG’s IT environment for its employees in the United Arab Emirates. You will be the first point of contact for end‑users, handling tickets, configuring devices and contributing to the overall reliability of the company’s infrastructure.

Key responsibilities

• Provide first‑line support to Help AG end users, resolve tickets and on‑site incidents.
• Prepare, tag, assign and track new equipment, and manage hardware/software inventory.
• Create and deactivate user accounts, assign ACLs and support onboarding/off‑boarding processes.
• Maintain endpoint security, apply software updates and patches, and produce monthly health‑check reports.
• Monitor and back up configuration of infrastructure components and respond to SOC alerts.
• Perform monthly Active Directory and system access reviews, and keep the asset register up to date.
• Verify licensing and security settings for all employees.

Required profile

• Bachelor’s degree in information security, IT or equivalent experience.
• At least 1 year of experience in IT support or help‑desk environments.
• Familiarity with ITIL processes and strong documentation skills.
• Excellent communication in English; Arabic is a plus.
• Ability to work independently, prioritize tasks and follow security‑focused procedures.

Required skills

• Microsoft Active Directory and Azure AD management.
• Office 365, Exchange Online administration.
• Windows endpoint operating systems configuration and troubleshooting.
• Networking fundamentals – TCP/IP, DHCP, DNS.
• Endpoint security, software patching and remediation.
• SOC alert handling and configuration backup procedures.
• Asset management and regular AD/system access reviews.
• Knowledge of ITIL service‑management practices.