L&D Administration Officer

About the role

The L&D Administration Officer ensures the smooth operation of Learning & Development systems and training processes across the organization. This operational role supports global users, manages the learning helpdesk, and guarantees compliance with regulatory training requirements.

Key responsibilities

• Administer the Learning Management System (LMS), including user setup, course creation, curriculum management and maintenance of training records.
• Monitor and respond to myLearning helpdesk queries, meeting defined service level agreements.
• Coordinate training logistics such as course scheduling, classroom bookings, enrolments and reporting.
• Maintain training calendars and ensure alignment across business functions.
• Distribute, track and report regulatory bulletins to ensure full compliance.
• Monitor LMS data quality and generate regular reports on training activity, completion rates and compliance.
• Analyse enrolment trends and recommend improvements for resource utilisation.

Required profile

• Bachelor’s degree in Business Administration or a related field (preferred but not essential).
• Previous experience in an administrative, coordination or operations‑focused role.
• Exposure to Learning Management Systems or similar platforms is advantageous.

Required skills

• Learning Management System (LMS) administration.
• Microsoft Office 365, especially Excel for data tracking and reporting.
• Strong data‑quality monitoring and reporting capabilities.