Learning & Development Coordinator

About the role

As a Learning & Development Coordinator at Hilton, you will help create a culture where team members can continuously learn, grow, and thrive. You will partner with various departments to support their development goals while upholding Hilton’s service excellence standards.

Key responsibilities

• Design, deliver, and coordinate high‑quality training programs that align with Hilton’s service standards.
• Administer vocational qualifications and formal learning initiatives across the organization.
• Implement in‑house training plans and ensure every learning experience reflects Hilton’s values of CARE.
• Identify training needs in collaboration with line managers, department heads, HR, and L&D leadership.
• Prepare, organize, and deliver mandatory training such as Recruitment & Selection, Discipline & Grievance, and other essential programs.
• Facilitate monthly meetings with departmental trainers to monitor progress and reinforce a learning culture.

Required profile

• Embodies Hilton’s values and promotes a culture of CARE.
• Excellent communication, presentation, and interpersonal skills.
• Proactive, flexible, and able to collaborate across multiple departments.
• Relevant qualifications in HR, Training, or Learning & Development (e.g., CIPD) and hospitality experience.

Required skills

• Proficiency with learning management systems.
• Strong knowledge of modern learning and development tools and techniques.
• Competent use of Microsoft Word and Microsoft PowerPoint.