Logistics Supervisor – Operations Lead

About the role

Amazon is looking for a dynamic, customer‑obsessed Logistics Supervisor to lead teams in both Amazon Logistics (AMZL) and Fulfilment Centre (FC) environments. You will ensure efficient workflows, exceed customer expectations, and drive continuous improvement across fast‑moving operations.

Key responsibilities

• Oversee daily operations in AMZL and FC, managing 30‑40 Operations Assistants, Delivery Service Providers, and Associates.
• Allocate labour, lead team meetings, assign duties, and maintain strong organisational standards.
• Lead, train and develop high‑performing teams while ensuring safety and compliance with Amazon’s health‑and‑safety policies.
• Monitor KPIs, analyse performance data, identify root causes, and implement corrective actions.
• Identify and execute process‑improvement opportunities, conducting deep‑dive analyses and becoming a subject‑matter expert on core processes.
• Communicate daily metrics, report exceptions, and collaborate with cross‑functional and external agency partners.
• Utilise software and hardware tools to support smooth operations, coordinate equipment repairs, and assist with new system roll‑outs.

Required profile

• Bachelor’s degree or at least 2 years of Amazon (blue‑badge/FTE) experience.
• Minimum 1 year of employee and performance‑management experience.
• Flexibility to work weekends, nights and holidays.
• Physical ability to lift up to 49 lb, stand or walk for shifts up to 12 hours, and perform frequent pushing, pulling and squatting.

Required skills