Manager – Power of Attorney (POA) Sales

About the role

The Manager – POA (Power of Attorney) leads the sales function for the POA business, overseeing a team of Sales Consultants to drive revenue, ensure compliance, and deliver a seamless customer experience.

Key responsibilities

• Lead and manage Sales Consultants to meet revenue, conversion and service excellence targets.
• Develop and execute sales strategies that maximise lead conversion and business growth.
• Monitor performance metrics, pipelines and productivity to ensure consistent target achievement.
• Oversee the end‑to‑end customer journey, handling escalations and ensuring timely resolution.
• Drive upselling, cross‑selling and referral opportunities through strong relationship management.
• Ensure compliance with POA regulations, documentation requirements and internal policies.
• Collaborate with Legal, Operations, Customer Service and Finance to maintain efficient service delivery.
• Identify and implement process improvements to boost operational efficiency and customer satisfaction.
• Prepare and analyse sales reports, forecasts and dashboards, providing actionable insights to senior leadership.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Sales or a related field.
• Minimum 5 years of sales experience in service‑based industries.
• At least 3 years of experience managing sales teams in the UAE.
• Proven track record of achieving and exceeding revenue targets.
• Experience in legal, documentation, immigration, business setup, banking, insurance or financial services is highly preferred.

Required skills

• Strong background in service‑based sales with ownership of revenue targets.
• Team leadership and people‑management capabilities.
• Reporting, CRM management and sales‑analytics proficiency.
• Ability to manage pipelines, forecasting and conversion metrics.
• Excellent communication, stakeholder management and problem‑solving skills.