Manager - Quality & Excellence

About the role

The Manager - Quality & Excellence will strengthen governance, enhance performance, and embed a culture of continuous improvement across the organization.

Key responsibilities

• Develop and enhance quality management and business excellence frameworks.
• Lead continuous improvement initiatives and process optimisation across functions.
• Establish and monitor quality KPIs, performance indicators and improvement metrics.
• Conduct process reviews, quality assessments and internal audits to identify gaps.
• Standardise and maintain SOPs, policies and governance documentation.
• Support implementation and effectiveness of Quality Management Systems (QMS).
• Lead root‑cause analysis and corrective‑action initiatives.
• Facilitate cross‑functional improvement programmes and ensure sustained actions.
• Prepare quality and business excellence reports for senior management.

Required profile

• Bachelor's degree in Business Administration, Engineering or Quality Management.
• Minimum 7 years of experience in quality, business excellence or process management.
• Experience leading cross‑functional improvement initiatives.
• Strong analytical, communication and stakeholder management skills.

Required skills

• Lean Six Sigma methodology.
• EFQM framework.
• ISO Lead Auditor certification.
• Quality Management Systems knowledge.
• Process improvement methodologies.