MSP Engineer – Network and Security (Rotating Shifts)

About the role

Brixio is building a genuine managed services capability for Cloudflare environments. As an MSP Engineer you will operate client Cloudflare services during your shift, handling incident response and proactive engineering to improve security, performance and stability.

Key responsibilities

• Staff the client intake channel, qualify and triage requests, and own first response within service‑level commitments.
• Diagnose and resolve incidents across the Cloudflare stack (WAF, DDoS mitigation, rate limiting, bot management, CDN, DNS, TLS, load balancing, Zero Trust, Workers).
• Execute production configuration changes under formal change control, using Terraform and version control.
• Deliver scheduled proactive activities such as security‑posture audits, false‑positive analysis, cache and rate‑limit calibration, and configuration cleanup.
• Collaborate with client NOC and security teams, maintain runbooks and documentation, and support professional services during escalations.

Required profile

• 3+ years of experience in network, security or cloud operations, preferably in managed services, NOC or SOC environments.
• Full professional fluency in French and English; Arabic is a strong advantage.
• Calm, methodical, disciplined about escalation and documentation, and reliable in a rotating‑shift environment.

Required skills

• Practical experience with Cloudflare (WAF, DDoS, rate limiting, bot management, CDN, DNS).
• Terraform for Infrastructure as Code and Git version control.
• Scripting in Python or Bash.
• Diagnostic tools such as curl, dig, traceroute, browser developer tools.
• Familiarity with Jira Service Management and ITIL‑aligned incident, change and problem‑management processes.
• Knowledge of AWS, Azure or GCP is an advantage.