Night Manager - Front Office

About the role

Rixos Al Mairid, part of Accor, is looking for a knowledgeable and resourceful Night Manager to lead the team and deliver outstanding guest service. The Night Manager represents the hotel management overnight and is responsible for Front Office operations, supervising all night shift staff and acting as the first point of contact for urgent guest escalations.

Key responsibilities

• Supervise all departments during night hours and oversee Front Office operations, including front desk agents, telephone operators, concierge and bell/door staff.
• Monitor property security and manage emergency situations.
• Prepare nightly reports and handover notes for day staff.
• Support overnight staff in completing their tasks.
• Greet VIP guests on arrival, escort them to their rooms and offer assistance throughout their stay.
• Ensure adherence to front office policies, procedures and standards, and audit and administer the night team at Front Desk.
• Supervise late arrivals and early departures so that room allocations and check-in/check-out follow set procedures.
• Document complaints, incidents and issues needing follow-up the next day.

Required profile

• Bachelor's degree or diploma in Hospitality Management, Hotel Management or a related field.
• Minimum 2-3 years of experience in a similar Night Manager or Front Office supervisory role in a luxury hotel.

Required skills

• Strong knowledge of Front Office operations, night auditing, guest relations and hotel procedures.
• Excellent communication skills.
• Proficiency in hotel property management systems (PMS).