NOC & Application Monitoring Manager

About the role

Envision Employment Solutions is recruiting a NOC and Application Monitoring Manager for a leading digital bank partner. You will lead the 24x7 NOC and application monitoring function, acting as the first line of response for technology incidents. The team monitors applications, infrastructure and critical customer journeys, responds to alerts, performs initial triage and remediation and escalates incidents to the appropriate technical teams.

Key responsibilities

• Lead the 24x7 NOC and application monitoring team across production systems, applications, networks and infrastructure.
• Provide L1 monitoring, triage and first-line response using dashboards, alerts, playbooks and escalation paths.
• Set up observability and Site Reliability Engineering practice, and drive root cause analysis and continuous improvement.
• Coordinate operational incidents across engineering, infrastructure, application, security and third parties.
• Define monitoring, alerting, escalation and operational-readiness standards for service teams.
• Ensure service owners maintain effective dashboards, actionable alerts, current playbooks and clear support ownership.
• Review monitoring gaps, alert quality, recurring incidents and service-level breaches, and drive corrective actions.
• Maintain the enterprise view of availability, performance, capacity and critical customer journeys.
• Coordinate major incident readiness, shift handovers, operational reporting and NOC process improvement.

Required profile

• 7+ years in NOC operations, application monitoring, service operations or a related field.
• Experience leading 24x7 teams and coordinating incidents across multiple technical functions.
• Working command of ITIL incident, event and problem management.
• Experience defining operational standards, escalation models, support processes and service-level reporting.
• Ability to challenge monitoring quality without taking ownership away from engineering.
• Financial-services experience is valuable but not essential.

Required skills

• Observability platforms such as Elastic, Splunk, Dynatrace, Prometheus or Grafana.
• ITIL incident, event and problem management.

The workplace is on-site in El Sheikh Zayed City. Apply through Envision Employment Solutions.