NOC Engineer – IoT Operations (Level 1)

About the role

We are looking for a Level 1 NOC Engineer to monitor and support IoT platforms, networks, applications, and cloud infrastructure. The role involves 24/7 rotational shifts, incident handling, and coordination with technical teams and vendors to ensure service availability.

Key responsibilities

• Monitor IoT edge infrastructure, gateways, sensors, smart metering, IP cameras and fire sensors, performing daily health checks and audits.
• Provide Level 1 troubleshooting for alarms, incidents and service interruptions, logging and tracking tickets within SLA.
• Investigate connectivity issues across IP networks, security infrastructure, PS core nodes and IoT applications.
• Monitor virtual machine performance (CPU, memory, disk) and coordinate cloud/virtualization issue resolution.
• Process service requests, participate in Change Advisory Board meetings and conduct post‑change sanity checks.

Required profile

• Bachelor’s degree in Telecommunications, Electrical, Electronics & Communications Engineering or equivalent.
• 2–4 years experience in a Network Operations Center or IoT front‑office operations.
• Willingness to work rotational 24/7 shifts, including weekends and public holidays.
• Strong analytical and English communication skills.

Required skills

• IP networking, TCP/IP, UDP and network security principles.
• Experience with VMware, AWS or Azure cloud environments.
• Familiarity with incident management tools such as ServiceNow, Jira or BMC.
• Understanding of ITIL incident, service request and change management processes (ITIL certification preferred).