OCC Administrative Officer

About the role

The OCC Administrative Officer provides administrative support to the Operations Control Centre (OCC) of Dubai Metro, reporting to the OCC Operations Manager. The role covers diary management, correspondence, financial support, stakeholder liaison and operational documentation.

Key responsibilities

• Support the OCC Operations Manager with diary management, official letters, emails, reports, trackers, meeting minutes and action registers, and schedule meetings.
• Coordinate with other Operations Section Administrators on filing, diary keeping, stationery and meeting room management.
• Manage the petty cash and reimbursement claims of the OCC team under the manager's supervision.
• Liaise with the contractor on invoices and other document requirements.
• Help chase returns and inputs to reports, maintain the Operations Daily Review Meeting, update and submit reports to the RTA, and keep the Action Log current.
• Organize the Monthly OCC Meeting with minutes and updated action logs.
• Maintain and archive the Operations Control Centre files (procedures, work instructions, forms, notices, letters) in the shared drive and Q-Pulse, and prepare document change requests and briefing notes for the Document Controller.
• Issue the Weekly Traffic Notice and Operations Bulletin, update the monthly headcount, and help the centre comply with documentary requirements.

Required profile

• High school degree, diploma or relevant professional qualification.
• Excellent spoken and written English and numeracy, with strong communication and influencing skills.
• Ability to liaise professionally with staff and customers at all levels; a practical, energetic and organized approach.
• Ability to handle multiple priorities and confidential information; Arabic is an advantage.

Required skills

• Fluent English.
• Microsoft 365 (Outlook, Word, Excel, PowerPoint, Dynamics 365).
• Q-Pulse.