Online Chat Support Representative

About the role

The company is hiring an Online Chat Support Representative, working full-time or part-time, remotely or on-site. The role covers answering customer questions by live chat and online messaging, handling orders and complaints, and keeping records of interactions.

Key responsibilities

• Respond to customer inquiries through live chat and online messaging platforms.
• Provide accurate information about products, services and policies.
• Assist customers with orders, account inquiries and general service requests.
• Handle customer complaints and follow up on unresolved inquiries.
• Maintain accurate records of customer interactions and forward complex issues to the relevant departments.
• Manage several chats at once and keep a friendly, professional tone.

Required profile

• High school diploma or equivalent; further education is an advantage.
• Previous customer service experience is an advantage but not required; fresh graduates and entry-level applicants are welcome.
• Ability to work independently and as part of a team.

Required skills

• Good written communication and typing skills.
• Basic computer skills and familiarity with online communication tools.
• Problem-solving, multitasking, attention to detail and time management.

What we offer

• Competitive salary and benefits.
• Training and onboarding support.
• Remote or flexible working arrangements, depending on company needs.
• Performance-based incentives where applicable.
• Career development and long-term growth opportunities.