Operations Support Administrator

About the role

The Operations Support Administrator supports the business processes of the operations department, reporting to the Lead OPS Manager and working with supervisory staff alongside a team of about 30 technical employees. The role serves internal needs (logistics, production, HR, finance and accounting, client servicing) and external stakeholders, mainly printing houses, in the Al Qusais Industrial Area 5.

Key responsibilities

• Print and artwork production coordination: oversee the printing workflow, prepare purchase orders for printing contractors, consolidate documents on goods receipt, compile monthly printing expenditure reports, coordinate artwork sample shipments, and maintain work orders, proofs and the posting database.
• Warehouse and inventory support: enter data into SAP, generate stock reports, raise POs for non-printing needs, process truck hire requests, manage the ODEX inventory system and update inventory and asset specifications.
• Reporting and administration: prepare monthly printing expenditure reports, HR reports (mobile bills, carpool, public transport), weekly and monthly operational reports, monitor leave applications, and manage the issue tracking system.
• Database and permit management: keep accurate records of DA access passes, vehicle passes, parking permits, staff employment visas, material passes and equipment permits, and handle renewals with PRO, HR and the Pass Officer.
• HR and employee coordination: act as coordinator between HR and Operations, maintain employee records, coordinate warehouse staff activities and HR events, and monitor employee documentation.
• Office and warehouse administration: procure stationery and pantry supplies, manage petty cash, coordinate warehouse maintenance and support general admin functions.
• Process improvement: maintain operational systems, databases and dashboards, support digital process improvements and workflow automation, and assist with data management.

Required profile

• Degree in Business Administration.
• Minimum 2 years of local working experience.
• Excellent written and oral communication skills.
• Good clerical and administrative skills, honesty and reliability, and understanding of confidentiality matters.
• Advantage to candidates with administrative experience in operations, production facilities, printing houses or out-of-home media.
• A valid driving licence and private vehicle are highly preferred because of the location and limited public transport access.

Required skills

• SAP (procurement and logistics modules) - mandatory.
• Sound knowledge of Excel.
• Familiarity with databases and understanding of stock management.