Operations Systems Specialist – Departure Control Systems

About the role

Etihad is seeking an experienced Operations Systems Specialist to lead optimisation and delivery of airport operational systems, focusing on the Departure Control System (DCS). The role bridges Airport Operations, IT, vendors and business stakeholders to improve efficiency, compliance and passenger experience.

Key responsibilities

• Act as the subject‑matter expert for the DCS, providing functional expertise and support across airport operations.
• Own and maintain DCS configurations, ensuring alignment with operational, commercial and regulatory requirements.
• Lead cross‑functional projects and system enhancements, managing testing, validation, documentation and change activities.
• Support deployment of DCS solutions at new airports, ensuring operational readiness.
• Drive continuous improvement through optimisation of processes, system capabilities and customer experience.

Required profile

• Minimum 5 years operational experience in airline or ground handling operations.
• On‑the‑job DCS training and subject‑matter expertise in departure control or reservations systems.
• High school diploma (minimum).
• Strong analytical and problem‑solving abilities.

Required skills

• Departure Control System (DCS) expertise
• System configuration and deployment
• Testing and validation of system enhancements