Order Taker - In Room Dining

About the role

Mandarin Oriental Downtown, Dubai, within its Food and Beverage department, is looking for an Order Taker to join its In Room Dining team. The Order Taker takes all guest orders for in-room dining, suggests complementary items, monitors orders and assists the server under the guidance of the respective managers. The role reports to the F&B Supervisor.

Key responsibilities

• Provide expert knowledge of food and beverage offerings, including wine pairings and promotions, with professional phone etiquette and accurate guest communication.
• Coordinate with kitchen and IRD staff to ensure smooth service, timely deliveries and clear handling of guest requests, including VIP amenities and special preferences.
• Assist in setup, clearing and daily mise-en-place preparation, and keep office supplies stocked.
• Use the POS system efficiently for order processing and billing in line with hotel policy.
• Engage warmly with guests, listen to their needs and make personalized suggestions while addressing allergies and preferences.
• Uphold the hotel's quality standards by monitoring VIP orders, maintaining guest databases, resolving complaints and creating memorable guest experiences.

Required profile

• Minimum 2 years' experience as an order taker in a luxury hotel; additional F&B experience in 5-star environments preferred.
• High school qualification required; a diploma or degree in Hospitality, Hotel or Business Management is preferred.
• Strong English communication; Arabic is a plus.
• Excellent interpersonal, organizational and multitasking abilities, and physical fitness to work varied shifts.

Required skills

• Proficiency in POS systems and cashiering procedures.
• Basic food and beverage knowledge and ability to make informed recommendations.
• Basic computer programs such as MS Office.

What we offer

• A competitive salary and benefits package aligned with UAE industry standards.
• Learning and development programmes tailored to each stage of the career.
• Health benefits and wellness programmes for colleagues worldwide.
• Duty accommodation, duty transportation and duty meals.
• The MOstay programme offering complimentary nights and attractive room rates for colleagues and their loved ones.