Waiter - Chitarra Italian Restaurant

About the role

Mandarin Oriental Downtown, Dubai is looking for a Waiter to join Chitarra, its Italian restaurant, based in Wasl Tower on Sheikh Zayed Road. The waiter is responsible for delivering an exceptional dining experience, taking orders, serving food and beverages and ensuring every aspect of the service meets the brand's standards. The role reports to the Restaurant Manager.

Key responsibilities

• Maintain in-depth knowledge of the Italian menu, ingredients and preparation methods to inform and assist guests.
• Take and deliver food and beverage orders accurately, paying attention to dietary needs and special requests.
• Provide personalised, attentive service throughout the meal to uphold brand standards.
• Operate POS systems efficiently for order processing and follow billing and cashiering procedures accurately.
• Set and clear tables, manage multiple tables and keep the dining space clean and welcoming.
• Support upselling efforts and collaborate across outlets to create memorable guest experiences.

Required profile

• High school qualification preferred; a degree or diploma in Hospitality, Hotel or Business Management is an advantage.
• At least 2 years' experience as a waiter/waitress, preferably in high-volume or luxury dining.
• Familiarity with fine dining and casual service standards, and with restaurant POS and cashiering systems.
• Strong interpersonal skills, ability to multitask and prioritise in a fast-paced setting.
• Physical stamina to stand for long periods and flexibility to work evenings, weekends and holidays.

Required skills

• Proficient verbal and written communication in English; Italian is preferred.
• POS operation and cashiering.

What we offer

• A competitive salary and benefits package aligned with UAE industry standards.
• Learning and development programmes tailored to each stage of the career.
• MOstay: complimentary nights and discounted room rates for colleagues and their families.
• Health benefits and wellness programmes.
• Duty accommodation, duty transportation and duty meals.