Patient Administration Executive

About the role

The Patient Administration Executive will be the first point of contact for patients entering the hospital, handling registration, billing, insurance queries and providing essential information. This role ensures smooth front‑desk operations and supports the clinical teams with accurate administrative support.

Key responsibilities

• Greet patients, direct them to appropriate departments and provide routine hospital information.
• Manage appointments, including scheduling, rescheduling, confirming and handling no‑shows.
• Register new patients and keep existing patient records up‑to‑date.
• Explain medical insurance coverage, collect co‑payments and process claim forms.
• Handle cash, credit‑card and cheque collections, ensuring accurate end‑of‑shift processing.
• Maintain knowledge of the Hospital Information System, clinic times, doctor rosters and booking procedures.
• Respond to telephone and email inquiries promptly and professionally.
• Generate and process patient invoices, issue bills and assist patients with payment options.
• Ensure compliance with NMC regulations, infection control, patient safety and privacy standards.

Required profile

• College diploma or graduate in any discipline.
• At least 1 year experience as a trainee receptionist or similar front‑desk role (preferred).
• Excellent oral and written English; Arabic is a plus.
• Strong interpersonal skills and a pleasing personality.

Required skills

• Proficiency with Hospital Information Systems for patient registration and billing.
• Basic cash handling and financial transaction processing.